Return & Refund Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery for a full refund or exchange, provided that:

• The item is unused, unopened, and in its original packaging
• The item is in the same condition as when you received it
• You have the original receipt or proof of purchase
• The item is not a personalized or custom-made product
• The item is not a gift card or digital product

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at care@swisssparkle.in or call us at +91 97840 98890 with your order number and reason for return.
2. Receive Authorization: We will provide you with a Return Authorization (RA) number and return instructions.
3. Package Items: Securely package the item(s) in the original packaging, if possible, along with all original tags and accessories.
4. Ship Back: Send the package to the address provided in your return instructions. We recommend using a trackable shipping method.
5. Inspection: Once we receive your return, we will inspect the item(s) within 5-7 business days.

3. Refund Timeline

After we receive and inspect your return, we will process your refund:

• Credit Card/Debit Card: Refunds will be credited to your original payment method within 7-14 business days
• Bank Transfer: Refunds will be processed within 10-15 business days
• Store Credit: If you choose store credit, it will be issued immediately upon approval

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

4. Return Shipping

Return shipping costs are handled as follows:

• Defective or Damaged Items: We will cover the return shipping costs
• Wrong Item Received: We will cover the return shipping costs
• Change of Mind: The customer is responsible for return shipping costs
• Free Shipping Orders: The original shipping cost will be deducted from your refund if the return is due to change of mind

5. Exchanges

We currently do not offer direct exchanges. To exchange an item:

1. Return the original item following our return process
2. Place a new order for the desired item

If the new item is of higher value, you will be charged the difference. If it's of lower value, you will receive a refund for the difference.

6. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, opened, or damaged by the customer
• Personalized or custom-made products
• Gift cards and digital products
• Items without original packaging or tags
• Items returned after 30 days from delivery
• Items purchased during special sales or promotions (unless otherwise stated)

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately (within 48 hours of delivery) with:

• Your order number
• Photos of the defect or damage
• A description of the issue

We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

8. Partial Refunds

Partial refunds may be issued in the following circumstances:

• Items returned are not in original condition (subject to inspection)
• Only some items from an order are returned
• Original shipping costs are deducted (for change of mind returns)

9. Contact for Returns

For return requests or questions about our return policy, please contact us:

10. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website after such changes constitutes acceptance of the updated policy.