Terms of Service

Welcome to SwissSparkle.

These Terms of Service (“Terms”) govern your access to and use of the SwissSparkle website, https://swisssparkle.in/ (“Website”), and the purchase of products through the Website.

The Website and its business operations are owned and operated by:

For these Terms, “SwissSparkle”, “we”, “us” or “our” refers to SwissSparkle Skin Care Pvt. Ltd.

By accessing the Website, creating an account, placing an order or purchasing any product from the Website, you acknowledge that you have read, understood and agreed to these Terms.

1. About SwissSparkle

SwissSparkle is an online skincare and beauty brand offering skincare and personal-care products, including:

• Face Serums
• Vitamin C & E Serum
• D-Tan / De-Tan Products
• Sunscreen / UV Protection Products
• Anti-Ageing Creams
• Other skincare products introduced from time to time

Product availability may vary. We reserve the right to add, modify, discontinue or update products at any time.

2. Eligibility

You may use the Website and purchase products only if you are legally capable of entering into a binding contract under applicable Indian law.

If you are below the applicable legal age or otherwise legally incapable of entering into a contract, you may use the Website only with the involvement and consent of your parent or legal guardian.

By placing an order, you represent that the information provided by you is accurate and that you have the legal authority to make the purchase.

3. Lawful Use of the Website

You agree to use the Website only for lawful purposes.

You must not:

• Use the Website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to the Website or its systems.
• Introduce viruses, malware or malicious code.
• Interfere with Website security or functionality.
• Use automated systems to scrape or copy Website content without permission.
• Misuse promotional offers, discount codes or referral programmes.
• Use another person's account, payment information or personal information without authorisation.

We reserve the right to restrict or terminate access where we reasonably believe the Website is being misused.

4. Products and Product Information

We make reasonable efforts to provide accurate information regarding our products, including descriptions, ingredients, usage instructions, photographs and pricing.

However:

• Product packaging may change from time to time.
• Actual product colour, texture or appearance may vary from photographs.
• Product availability may change without prior notice.
• Minor differences between website images and delivered products may occur.
• Website information may occasionally contain typographical or technical errors.

Where an error affecting an order is identified, we reserve the right to correct the information and, where appropriate, contact the customer regarding the order.

5. Skincare Disclaimer

SwissSparkle products are intended primarily for cosmetic and skincare purposes unless expressly stated otherwise.

Information provided on the Website is for general informational purposes and is not a substitute for professional medical advice, diagnosis or treatment.

Individual skincare results may vary depending on factors including skin type, skin condition, age, lifestyle, environmental exposure, product usage and individual sensitivity.

No specific result, time period or outcome is guaranteed unless expressly stated otherwise.

If you have a known allergy, highly sensitive skin, an existing skin condition, are pregnant or breastfeeding, or have any medical concern regarding an ingredient or skincare product, consult an appropriately qualified healthcare professional before use.

We recommend performing a patch test where appropriate and following all product directions, warnings and precautions.

6. Product Results

Statements relating to benefits such as hydration, brightening, tan reduction, skin appearance, protection or anti-ageing describe the intended cosmetic benefits of the respective products.

Individual results may differ.

SwissSparkle does not guarantee that every customer will experience identical results.

7. Ingredients and Allergies

Customers should carefully review the ingredient list, product instructions and warnings before using any product.

If you know that you are allergic or sensitive to any ingredient, do not use the product unless advised otherwise by an appropriately qualified professional.

If you experience significant irritation or an unexpected reaction, discontinue use and seek appropriate professional advice.

8. Orders

When you place an order through the Website, you are making a request to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to:

• Accept or reject an order.
• Cancel an order where necessary.
• Limit quantities.
• Correct pricing or product information errors.
• Cancel orders affected by suspected fraud or misuse.
• Cancel an order where the product is unavailable.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our refund policy and applicable law.

9. Pricing

Prices displayed on the Website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts and other charges will be displayed during the purchase process wherever applicable.

If an obvious pricing or technical error occurs, SwissSparkle reserves the right to correct the error and, where appropriate, cancel the affected order and refund any amount already paid.

10. Offers, Discounts and Promotions

SwissSparkle may periodically offer discount codes, promotional offers, bundles, free gifts or other promotional benefits.

Unless expressly stated otherwise:

• Promotional offers may have limited validity.
• Offers may be subject to specific conditions.
• Multiple offers may not always be combined.
• Promotional benefits cannot be exchanged for cash.
• SwissSparkle may modify or withdraw an offer subject to applicable law.

Any misuse of promotional codes or offers may result in cancellation of the applicable order.

11. Payment

Payments may be processed through third-party payment service providers.

By making a payment, you agree to provide accurate and valid payment information.

Where payment processing is handled by a third-party payment provider, SwissSparkle does not ordinarily store complete card details.

Payment processing may also be subject to the terms, privacy policy and security procedures of the relevant payment service provider.

12. Cash on Delivery

Where Cash on Delivery (“COD”) is available, the option may be subject to:

• Delivery serviceability.
• Order value limits.
• Product availability.
• Courier restrictions.
• Fraud-prevention checks.
• Other applicable conditions.

SwissSparkle reserves the right to restrict COD availability for particular orders or locations.

13. Shipping and Delivery

We endeavour to dispatch and deliver orders within the estimated timelines displayed on the Website or communicated during the order process. See also our Shipping Policy.

Delivery timelines may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Natural events
• Transportation disruptions
• Incorrect or incomplete address information
• Remote delivery locations
• Government restrictions
• Other circumstances beyond our reasonable control

The customer is responsible for providing a complete and accurate delivery address and contact details.

If an order is returned because the customer provided an incorrect address, refused delivery or was repeatedly unavailable to receive the shipment, additional shipping or re-delivery charges may apply where permitted.

14. Returns, Refunds and Replacements

Returns, refunds and replacements shall be governed by the applicable Shipping Policy and Return & Refund Policy published on the Website.

For hygiene and safety reasons, certain opened, used or tampered skincare products may not be eligible for return, replacement or refund except where required under applicable law.

Products received in damaged, defective or incorrect condition should be reported within the period specified in the applicable return/refund policy.

Customers may be required to provide photographs, videos, packaging details, order information or other reasonable evidence for verification.

Nothing in these Terms is intended to exclude any consumer right that cannot lawfully be excluded.

15. Intellectual Property

All intellectual property appearing on the Website, including:

• SwissSparkle name and branding
• Logos
• Product names
• Product photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Marketing material
• Website layout
• Software and code
• Original content

is owned by or licensed to SwissSparkle Skin Care Pvt. Ltd. or its respective rights holders, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or create derivative works from Website content without prior written permission.

16. User Reviews and Content

Where the Website permits customers to submit reviews, ratings, photographs, comments or other content (“User Content”), you agree that:

• The content must be truthful and based on your genuine experience.
• You must not submit unlawful, defamatory, abusive, obscene or misleading content.
• You must not impersonate another person.
• You must not submit content that infringes another person's intellectual property or privacy rights.
• You must not submit fake reviews or reviews in exchange for undisclosed benefits.

By submitting User Content, you grant SwissSparkle a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

SwissSparkle may remove User Content that violates these Terms or applicable law.

17. Third-Party Links and Services

The Website may contain links to third-party websites, services or platforms.

Such third-party websites are not controlled by SwissSparkle.

SwissSparkle is not responsible for the content, privacy practices, availability, security or policies of third-party websites.

You should review the applicable terms and privacy policies before using third-party services.

18. Website Security

We take reasonable measures to maintain the security and functionality of the Website.

However, no internet-based service can be guaranteed to be completely secure or continuously available.

You agree not to attempt to bypass security controls, interfere with Website operations, introduce malicious code or obtain unauthorised access to systems or data.

19. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored and processed in connection with your use of the Website and our services.

By using the Website, you acknowledge that you have read the applicable Privacy Policy.

20. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

While SwissSparkle takes reasonable steps to maintain accurate and useful information, we do not guarantee that:

• The Website will always be uninterrupted.
• The Website will always be error-free.
• Every piece of information will always be complete or current.
• The Website will be free from all security vulnerabilities.
• Every product will produce identical results for every customer.

Nothing in these Terms excludes any warranty, right or remedy that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, SwissSparkle Skin Care Pvt. Ltd. shall not be liable for indirect, incidental, special or consequential losses arising from use of the Website or products, except where such limitation is prohibited by law.

Nothing in these Terms shall exclude or limit liability for matters that cannot legally be excluded or limited under applicable law.

22. Force Majeure

SwissSparkle shall not be responsible for delay or failure in performing its obligations where such delay or failure results from circumstances beyond reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Epidemics or pandemics
• War
• Government restrictions
• Strikes
• Transportation disruption
• Internet or telecommunications failures
• Courier disruptions
• Other events beyond reasonable control

23. Changes to the Website and Terms

SwissSparkle may update, modify, suspend or discontinue any part of the Website, products, services, features or promotional programmes from time to time.

We may also update these Terms to reflect changes in:

• Applicable law
• Business operations
• Website functionality
• Products and services
• Consumer protection requirements
• Payment or delivery arrangements

Updated Terms will be published on the Website with the revised “Last Updated” date.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer forums/commissions, disputes arising from these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of SwissSparkle Skin Care Pvt. Ltd., unless applicable law provides otherwise.

Nothing in this clause is intended to restrict any statutory consumer right or remedy available under applicable law.

26. Consumer Rights

Nothing contained in these Terms shall affect any rights or remedies available to consumers under applicable Indian consumer protection laws.

SwissSparkle is committed to complying with applicable laws governing e-commerce, consumer protection, product information, advertising and grievance redressal.

27. Grievance Redressal

For complaints, concerns or grievances regarding an order, product, Website experience or any matter covered by applicable consumer protection laws, customers may contact SwissSparkle using the contact details below.

Grievance Officer / Customer Support

We will endeavour to acknowledge and address grievances within the timelines prescribed by applicable law.

28. Company Information

29. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies expressly incorporated into the Website, constitute the applicable agreement governing your use of the Website and purchase of products, subject to applicable law.

If there is a conflict between these Terms and a specific order or product policy, the specific policy shall apply to that matter to the extent permitted by applicable law.

30. Contact Us

For questions regarding SwissSparkle, products, orders, payments, shipping, returns or grievances, please contact: